EXPLANATION TEXT ON THE PROCESSING OF PERSONAL DATA
This Clarification Text has been prepared by HEROS GIDA TİCARET VE SANAYİ ANONİM ŞİRKETİ ("Company") to enlighten the Company's customers regarding the processing of their personal data by the Company within the scope of the Personal Data Protection Law No. 6698 ("Law").
1. a) Methods of Obtaining Personal Data and Legal Reasons
Your personal data is collected electronically or physically. Your personal data collected for legal reasons specified in this Clarification Text can be processed and shared within the framework of the personal data processing conditions specified in Articles 5 and 6 of the Law.
b) Purposes of Processing Personal Data
Although your personal data may vary regarding the product, service or commercial activity offered by the Company, it is processed by our Company in order to ensure that the products and services are offered in the best possible way.
As a company, your general or special personal data such as your identity and contact information, transaction security data, payment data regarding your shopping, visual data and auditory data;
1. Offering our products and/or services when you visit our branches and Franchise branches or through various channels (call center, website, live chat, mobile application, etc.),
2. Managing the receiving, cancellation and fulfillment of orders,
3. Management of requests and complaints,
4. If you have your express consent and commercial communication permission, promotion, marketing, promotion, survey, lottery, gift, through various channels (website, social media platforms, mobile application, etc.) in order to improve the service and product quality offered by our Company and to ensure customer satisfaction. Carrying out analysis studies in order to carry out mailing, competitions, campaigns and advertising activities, present general and special offers, carry out information and communication activities, and anticipate possible demands of customers,
5. Managing our social media accounts and communicating with us through these channels
6. Ensuring information and data security, ensuring the continuity of information systems
7. Carrying out the necessary studies for the improvement of our products and services, reporting, analysis, internal control, audit, examination, investigation studies
8. Taking camera recordings in our workplaces in order to ensure security
9. Measuring and evaluating the quality of phone calls made through the call center
10. It can only be processed for the purposes of conducting and developing the activities of our company, complying with the legislation and the Company's policies and procedures.
c) Parties and Purposes of Sharing Personal Data
Planning and execution of activities necessary to customize your personal data, products and services offered by the Company according to the tastes, usage habits and needs of the persons concerned, and to recommend and promote them to the relevant persons, within the framework of the personal data processing conditions and purposes specified in Articles 8 and 9 of the Law, To carry out the necessary work to benefit the persons concerned from the products and services offered by the Company and to carry out the relevant business processes, to carry out the necessary work by the relevant business units for the realization of the commercial activities carried out by the Company, The Company's business partners and suppliers, legally authorized institutions and organizations and legally authorized institutions and organizations for the purposes of planning and executing business strategies and ensuring the legal, technical and commercial-occupational safety of the Company and the persons in business relationship with the Company. may be shared with authorized private law legal entities.
d) Rights of Data Owners and Use of These Rights
As personal data owners, if you submit your requests regarding your rights stated below to the Company through the methods specified under the heading Exercise of Rights by Data Owners, your requests will be evaluated and finalized by our Company as soon as possible.
Pursuant to Article 11 of the Law, you have the following rights as a personal data owner:
• Learning whether your personal data is processed or not,
• If your personal data has been processed, requesting information about it,
• To learn the purpose of processing your personal data and whether they are used in accordance with the purpose,
• Knowing the third parties to whom your personal data is transferred, in the country or abroad,
• Requesting correction of your personal data in case of incomplete or incorrect processing and requesting notification of the transaction made within this scope to the third parties to whom the personal data has been transferred,
• Although it has been processed in accordance with the provisions of the law and other relevant laws, the processed Requesting the deletion or destruction of your personal data in the event that the reasons for the removal of the data are eliminated, and requesting the notification of the transaction made within this scope to the third parties to whom the personal data has been transferred,
• Objecting to the emergence of a result against the person himself by analyzing your processed data exclusively through automated systems,
• Paragraph 2 of Article 28 of the Law has listed the cases where data owners do not have the right to demand, and in this context;
• The processing of personal data is necessary for the prevention of crime or for criminal investigation,
• Processing of personal data made public by the person concerned,
• The processing of personal data is necessary for the execution of supervisory or regulatory duties and for disciplinary investigation or prosecution by the authorized and authorized public institutions and organizations and professional organizations in the nature of public institution, based on the authority given by the law,
• In cases where the processing of personal data is necessary for the protection of the economic and financial interests of the State with regard to budget, tax and financial matters, the rights specified above for data cannot be used.
• According to paragraph 1 of Article 28 of the Law, since the data will be outside the scope of the Law in the following cases, the requests of data owners will not be processed in terms of these data either:
• Processing of personal data by real persons within the scope of activities related to themselves or their family members living in the same residence, provided that they are not given to third parties and that the obligations regarding data security are complied with.
• Processing personal data for purposes such as research, planning and statistics, by making them anonymous with official statistics.
• Processing of personal data for art, history, literature or scientific purposes or within the scope of freedom of expression, provided that it does not violate national defense, national security, public security, public order, economic security, privacy of private life or personal rights or does not constitute a crime.
• Processing of personal data within the scope of preventive, protective and intelligence activities carried out by public institutions and organizations authorized by law to ensure national defense, national security, public safety, public order or economic security.
• Processing of personal data by judicial authorities or enforcement authorities in relation to investigation, prosecution, trial or execution proceedings.
Exercise of Rights by Data Owners
Pursuant to paragraph 1 of Article 13 of the KVK Law, you may submit your request regarding the exercise of your above-mentioned rights to our Company in writing or by other methods determined by the Personal Data Protection Board.
In order to exercise your above-mentioned rights, you can personally deliver your request with the necessary information identifying your identity, send it through a notary public or other methods determined by the Personal Data Protection Board.